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Last Updated: 12th March 2025
Please read all the terms and conditions carefully before ordering food from our Confirmfood website.
This document is an electronic record and has been published under the provisions of the Information Technology Act 2000 and rules thereunder and has been generated by a computer system and does not require any physical or digital signatures.
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1. This website confirmfood.com (the Website) and the mobile application Confirmfood (the App) (the
Website and the App collectively referred to as the "Platform") are operated and managed by the Company.
The term Company shall collectively and individually refer to each company that operates and manages the
Platform to carry out retail business in respect of the respective cities. We value the trust you place
in us. Therefore, we maintain appropriate security standards to safeguard transactions and your
information.
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2. Please read these Terms carefully before using the Platform. If you do not agree to these Terms, you
may not use the Products and Services (hereinafter defined) on the Platform, and we request you to
uninstall the App. By merely using/accessing the Platform, you will be entering into a contract with
Confirmfood and you signify your acceptance of these Terms and Confirmfood's other policies
(including but not limited to the Company's cancellation and refund policy and published privacy policy
('Privacy Policy') posted on the Platform and as amended from time to time), which take effect on the
date you use the Platform, and thereby create a legally binding arrangement to comply with it. In
addition, by providing your personal information, you consent to Confirmfood accessing your personal
information for the purpose of supplying.
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3. Confirmfood reserves the unconditional right to modify or amend the Terms. You can determine when
these Terms were last revised by referring to the "Last Updated" legend above. You can access the latest
version of these Terms at any time on the Platform. You should regularly review the Terms on the
Platform. Your continued use of and access to the Platform will constitute your consent to such changes.
If the revised Terms are not acceptable to you, you must stop accessing the Platform.
Service and Product:
- You acknowledge that the Platform allows You to purchase/avail the following Products/Services
including
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Confirmfood serves its food at all major railway stations across India, which includes South
Indian cuisine, North Indian cuisine, Bengali and Rajasthani cuisine, Gujarati cuisine etc in your
Train seat. Confirmfood does not deliver items such as tobacco, medicine, alcohol etc.
Eligibility to Use:
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A. The supplies are not available to minors i.e., persons under the age of 18 (eighteen) years,
undischarged insolvent, or to any Users who are not competent to enter into a contract under the
Indian Contract Act, 1872, unless otherwise provided hereunder. You hereby represent that You are:
(i) of legal age to form a binding contract, (ii) not a person barred from receiving the supplies
from the Platform under the applicable laws; and (iii) competent to enter into a binding contract.
If You are under the age of 18, You shall use and access the Platform only with the express consent
of a parent or guardian and under their supervision.
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B. You will not discriminate against third-party delivery service providers based on race, religion,
caste, creed, national origin, disability, sexual orientation, sex, marital status, gender identity,
age or any other metric which is deemed to be unlawful under applicable laws. Any credible proof of
such discrimination, including any refusal to receive supplies based on the above metrics, whether
alone or in conjunction with any other metric, shall render you ineligible, leading to suspension of
access to the Platform. You will not have any claim towards, and we will not have any liability
towards any suspension which is undertaken as a result of the aforementioned event.
Payment related Information:
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The information relating to the accepted payment methods on the Platform shall be displayed during
the purchasing process.
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A. To the extent permitted by applicable law and subject to the Privacy Policy, You acknowledge and
agree that the Company may use certain third-party vendors and service providers, including payment
gateways, to process payments and manage payment card information. The Company can ensure such
third-party vendors and service providers possess necessary licenses from the appropriate authority.
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B. In order to avail the supplies, You undertake to use and provide valid bank details or other
details required for facilitating payment towards the supplies (“Payment Details”). By providing the
Payment Details, You represent, warrant, and covenant that: (a) You are legally authorized to
provide such Payment Details; (b) You are legally authorized to perform payments using such Payment
Details; and (c) such action does not violate the terms and conditions applicable to Your use of
such Payment Details or applicable law. You may add, delete, and edit the Payment Details You have
provided from time to time through the Platform.
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C. Except to the extent otherwise required by applicable law, the Company is not liable for any
payments authorized through the Platform using Your Payment Details. Particularly, the Company is
not liable for any payments that do not complete because:(a) Your bank account or any other payment
did not contain sufficient funds to complete the transaction; (b) You have not provided the Company
with correct Payment Details; (c) Your payment card has expired; or (d) circumstances beyond the
Company’s reasonable control (such as, but not limited to, power outages, interruptions of cellular
service, or any other interferences from an outside force) which prevent the execution of the
transaction.
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D. The Company shall not be responsible for any unauthorised transactions conducted on the Platform
using Your Payment Details. The Company shall not be obligated to refund any money to You in such
instances.
Grievance Redressal Mechanism:
- A. For any order related issue, you may first contact us through whatsapp chat support on the App
for resolution on a real time basis.
- B. You may also write to us at [email protected] and we will endeavour to resolve your order
related complaint within the timelines prescribed under applicable laws.
- C. The Grievance Officer of the Company shall endeavour to acknowledge User complaints or grievances
or concerns regarding the Platform, Content or Supplies within 48 hours of receipt and shall
endeavour to redress the same at the earliest and in any event not later than 30 (thirty) days of
receipt of such request. By lodging a complaint or grievance, you agree to render full assistance to
the Grievance Officer and provide such reasonable information as they may require from you.
Beware of frauds:
- A. Please do not share your debit/credit card number, CVV number, OTP, UPI/ATM PIN and other
sensitive information with anyone claiming to be a representative of the Company. The Company or its
authorized representatives will never ask you to share the above details. Beware of fraudsters and
please report incidents immediately to your bank, nearest police station and
https://cybercrime.gov.in/.
- B. For assistance on issues related to Confirmfood orders or refunds, click on the 'Get Help'
section on the app.
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C. Please be cautious in verifying active calls from Confirmfood or lookalike portals/websites
links or payment links shared on social media or social messaging apps claiming to be Confirmfood
discounts or offers and asking for personal/financial information from unauthorized numbers.
Prices of Products:
- The prices of each of the Products may vary due to various factors and You may check the price on
the Platform before placing an order. By placing an order You agree to pay the prices mentioned
therein.
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A. All the Products listed on the Platform will be sold at Indian Rupees (inclusive of all taxes) or
at a discounted price unless otherwise specified.
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B. The prices of the Products may be modified from time to time. The Company endeavours to make
available the Products at the best prices as possible on the Platform. There can be an unintended
error with respect to the Prices and other information of the Products. You may bring it to Our
notice of such errors and we shall effect necessary corrections.
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C. The Users will be informed about all the charges, fees, and costs (including, delivery fee) that
may be levied on the purchase of the Products on the Platform at the checkout page during a
transaction. The Company does not manipulate the price of any Products offered on the Platform.
Confirmfood Cancellations, and Refunds :
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Cancellations: You may cancel an order without charge at any time before the Company accepts the
order. You cannot cancel the order post acceptance of order by the Company. The Company may cancel
an order (in full or partially) for the reasons including shortage or unavailability of certain
Products or force majeure events. In case the Company cancels any order, You will not be charged for
such cancellations, and the Company will refund You for any payment already made.
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A. You may cancel an order without charge at any time before the Company accepts the order.
After accepting the order from the company, you can cancel the order only if you fulfill these
conditions.Conditions are given bellow.
- ■ 100 or abovepax : Min 10-11 hrs of cancellation.
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■ 50-99pax: Min8hrs of cancellation.
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■ Lesserthan 50 pax: 6 hrs of cancellation.
IP Infringement:
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A. If you believe that the Platform infringes your intellectual property, you must immediately
notify the Company in writing at [email protected]. These notices should only be submitted by
the intellectual property owner or an agent authorized to act on its behalf. However, any false
claim made by you may result in termination of your access to the Platform.
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B. You must provide the following details in your notice:
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C. The intellectual property that you believe is being infringed along with proof of ownership;
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D. The item that you find infringing and includes sufficient information about where the material is
located on the Platform;
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E. A statement that you believe in good faith that the item you have identified as infringing is not
authorized to be used in connection with the Platform by the intellectual property owner, its agent,
or the law;
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F. your contact details, such as your address, telephone number and/or email;
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G. a statement, made under penalty of perjury, that the information you provide in your notice is
accurate, and that you are the intellectual property owner, or an agent authorized to act on behalf
of the intellectual property owner whose intellectual property is being infringed; and
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H. your physical or electronic signature.
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I. Please note: The Company will not consider incomplete requests.
Advertising:
- A. As part of the Services provided by Us; We may facilitate and allow third party advertisers
("Third Party Advertisers") to advertise on the Platform. You understand that any Content placed by
Third Party Advertisers is not edited, reviewed or otherwise endorsed by the Company and We disclaim
any liability for Content published by Third Party Advertisers to the maximum extent permitted by
law.
- B. If You are a Third Party Advertiser, You understand that in addition to these Terms You must also
agree to the Company's policies and other contractual agreements that You must execute in order to
place Your Advertisement. As a general principle the content in the Advertisements must not be
misleading or in breach of applicable law or guidelines issued by the Advertising Standards Council
of India or any other self-regulatory body. You also acknowledge that we have the right, in our sole
discretion, to remove any third party advertisement or require factual verification from you if we
believe it violates applicable law or the guidelines of any self-regulatory industry body or is
otherwise misleading.
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C. If you believe that the content of any third party advertiser is inappropriate or violates
applicable law, please write to us at the email address provided above.
Privacy Policy:
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Introduction
Welcome to ConfirmFood.com. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website to order food for your train journey. By using our service, you agree to the terms of this policy. -
Information We Collect
We collect the following information to provide our services:- Personal Details: Your Full Name, Email Address, and Phone Number.
- Journey Information: Your Train Number, Journey Date, and PNR Number.
- Order Details: Your Menu Preferences, Group Details, and food selection.
- Payment Information: Transaction Amount and necessary payment details processed via a secure gateway.
- Automated Data: IP Address, Browser Type, Device Information, and Cookies.
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How We Use Your Information
Your information is used to:- Process and fulfill your food order.
- Communicate order confirmations and delivery updates.
- Process your payments securely.
- Improve our website and services.
- Provide customer support.
- Send promotional offers (you can opt-out anytime).
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How We Share Your Information
We do not sell your data. We share it only as necessary:- With food vendors to deliver your order (they receive your Name, PNR, Train, and Seat details).
- With secure payment gateways to process transactions.
- To comply with legal obligations.
- With trusted service providers who assist our operations.
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Data Security
We implement robust security measures, including encryption, to protect your data. However, no internet transmission is 100% secure, and we cannot guarantee absolute security. -
Your Rights
You have the right to:- Access and update your personal information.
- Request deletion of your data.
- Opt-out of marketing communications.
- Disable cookies in your browser settings.
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Third-Party Links
Our site may contain links to other websites (e.g., payment gateways). Their privacy policies apply when you visit them, and we are not responsible for their practices. -
Changes to This Policy
We may update this policy. We will notify you by posting the new policy on this page and updating the "Last Updated" date.
